Find out how to identify the seven types of problem employees and discover effective management processes to assuage their behavior.
by Steven Austin Stovall, Ph.D
You've been in this business long enough to know that the general make-up of your team is in a constant state of flux. The roster of associates you had one year ago probably isn't the same today. That's the inherent nature of retail. You'll always have some turnover. But something you have probably also noticed from your experience in managing people is that there are great employees, mediocre ones, and those who need special attention. It is the latter category of associates that can be the most vexing.
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